1. All Sales Are Final

Once a payment is submitted and your eSafeTV subscription is activated, no refunds, credits, or exchanges will be issued under any circumstances. This includes but is not limited to:

• Changing your mind after purchase
• Purchasing the wrong plan or number of devices
• Purchasing a duplicate subscription
• Not using the service during your subscription period
• Claiming the service did not meet your expectations after access was granted

2. Digital Service Activation

eSafeTV provides a digital streaming service that is activated immediately upon payment verification. Because the service is delivered digitally and access is granted instantly, we are unable to "return" the product once credentials are issued.

3. Free Trial Recommendation

We strongly encourage all new customers to contact us on WhatsApp before purchasing to ask any questions about compatibility, channel availability, or device support. We may be able to arrange a short trial in certain cases so you can verify service quality before committing.

4. Technical Support

If you experience technical issues with your subscription, our support team is available 24/7 via WhatsApp. We will work to resolve any technical problems promptly:

• Buffering or playback issues
• Login credential problems
• Device compatibility assistance
• Channel or content availability questions

Technical issues do not qualify for a refund, but we are committed to resolving them as quickly as possible.

5. Payment Disputes & Chargebacks

Filing a chargeback or payment dispute after receiving your credentials constitutes fraudulent activity. We reserve the right to immediately terminate your subscription and report the activity to the relevant payment processors. We maintain detailed records of all transactions and credential deliveries.

6. Service Interruptions

Occasional maintenance windows, channel updates, or brief outages may occur. These do not constitute grounds for a refund. eSafeTV maintains a 99.9% uptime and any interruptions are typically resolved within hours.

7. Exceptions

In exceptional cases at eSafeTV's sole discretion (such as a proven failure to deliver credentials after payment), we may issue a partial credit or subscription extension. Any such resolution must be agreed upon via our WhatsApp support channel.

8. Contact Us Before Purchasing

We believe informed customers are happy customers. If you have any questions or concerns before purchasing, please reach out to us first — we're happy to help ensure our service is right for you.