eSafeTV ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, and how we use it when you use our website or purchase a subscription.

1. Information We Collect

When you place an order or contact us, we may collect the following personal information:

Data Type	Why We Collect It
Full Name	To identify your order and address you personally
Email Address	To deliver your subscription credentials and send order updates
Phone / WhatsApp	Optional — for faster support and order delivery
Transaction Hash / Payment Reference	To verify your crypto or PayPal payment
Device Count & Plan Selected	To provision the correct subscription
Order Date & Time	For record-keeping and dispute resolution

We do not collect credit card numbers, bank account details, or government-issued IDs. Crypto payments are processed directly on-chain with no intermediary.

2. How We Use Your Information

• Order Fulfillment: Delivering your IPTV credentials to your email
• Customer Support: Responding to inquiries and resolving technical issues
• Order Verification: Confirming payment and preventing fraud
• Service Communication: Sending important service notifications (not marketing spam)

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Data Storage & Security

Your order information is stored securely on our servers. We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. However, no internet transmission is 100% secure.

Order records are retained for a minimum of 12 months for dispute resolution and business records.

4. Third-Party Services

Our service may involve interactions with the following third parties:

• WhatsApp (Meta): Used for customer support — governed by Meta's Privacy Policy
• Telegram: Used for internal order notifications — governed by Telegram's Privacy Policy
• Cryptocurrency Networks: Blockchain transactions are public by nature; transaction hashes may be viewable on public explorers
• PayPal: Payment processing where applicable — governed by PayPal's Privacy Policy
• Google Fonts: Used for website typography — Google may log font requests

5. Cookies

Our website uses minimal browser storage (localStorage/sessionStorage) for functional purposes such as preserving your checkout progress. We do not use advertising cookies or cross-site tracking.

6. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Object to certain processing of your data

To exercise any of these rights, contact us via WhatsApp.

7. Children's Privacy

eSafeTV is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

8. International Users

eSafeTV serves customers worldwide. By using our service, you consent to the transfer and processing of your data in the country where our servers are located. We comply with applicable data protection regulations.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of our service after changes constitutes acceptance of the updated policy.

10. Contact Us

For any privacy-related questions or data requests, please contact us via WhatsApp Support.